Shipping and Delivery Policy
Thank you for shopping at Rama's Sitvik, operated by Rama's Sitvik. The following terms and conditions constitute our Shipping and Delivery Policy.
1. Order Processing Time
All orders are processed and packed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive a follow-up notification with tracking details once your order has officially been dispatched from our fulfillment center. If we experience an unusually high volume of orders or carrier delays, we will notify you promptly via email.
2. Shipping Rates & Delivery Estimates
We partner with reliable courier partners, including Standard Postal and Express Carriers (e.g., USPS, FedEx, DHL, UPS), to ensure safe delivery of your packages.
Shipping charges are calculated automatically at checkout based on package weight, dimensions, and your specified delivery address.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Domestic | 3-5 business days | Calculated at checkout |
| Express / Priority | 1 to 2 business days | Calculated at checkout |
| International Standard | 7-14 business days | Calculated at checkout |
* Delivery estimates begin once the carrier receives the package and may be subject to carrier transit delays outside our direct control.
3. International Shipping & Customs Duties
We ship internationally to selected global destinations. Please be aware that your shipment may be subject to import duties, customs taxes, VAT, and tariffs once the package arrives in your destination country.
Rama's Sitvik is not responsible for any customs tariffs or duties imposed on your package. All fees accrued during or after shipping are the sole responsibility of the customer.
4. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email containing your tracking number(s) as soon as your order has been dispatched. The tracking number will become active within 24 hours of generation.
Damaged, Lost, or Stolen Packages
If you received your order damaged or suspect it has been lost in transit, please contact us immediately at info@sitvik.com so we can open an inquiry with the carrier.
Please preserve all packaging materials and damaged items before filing a claim, as photos of the parcel box and contents are required for courier claims processing.
Contact Us
If you have any questions or require updates regarding your shipment, please contact our logistics team:
Rama's Sitvik
Email: info@sitvik.com
Phone: +91 7989360702
Help Desk: https://sitvik.com/contact/
Physical Address: Karanti Narag , Bachupally, Hyderabad
Hyderabad, TELANGANA, 500090
India
Legal Disclaimer: The information provided in this document is for general informational purposes only and does not constitute formal legal advice. While we strive to ensure accuracy, laws and regulations vary by jurisdiction. You are encouraged to consult with qualified legal counsel regarding compliance with local laws.