Refund and Returns Policy

Effective Date: October 3, 2026

Last Updated: October 3, 2026

At Rama’s Sitvik, owned and operated by Rama’s Sitvik, your satisfaction is our primary priority. We take great pride in the quality of our offerings. This Refund and Returns Policy outlines your rights and our procedures for purchases made through https://sitvik.com.

---

1. Digital Products & Instant Delivery Terms (All Sales Final)

Due to the electronic format and instant delivery nature of our offerings, all sales of digital products, assets, and downloadable items are strictly final. Once a purchase is confirmed and digital access or file delivery is initiated, no refunds, returns, or charge reversals will be issued.

Order Cancellation Policy

Because automated digital fulfillment and product access commence immediately upon payment verification, orders cannot be cancelled, recalled, or modified once placed.

Non-Delivery Claims & 7-Day Reporting Window

If you believe your order has not been delivered or you did not receive your purchased product, download link, or access credentials following a successful payment, you must notify our customer support team within seven (7) calendar days of purchase at info@sitvik.com.

Please include your official Order Number and the email address used at checkout. Our support team will promptly investigate the transaction logs, verify delivery records, and assist you in receiving your product without delay.

14-Day Delivery Guarantee & Full Refund Remedy

We stand firmly behind our fulfillment commitment. If, due to technical constraints or delivery failure on our end, we are unable to deliver your order or grant you verified access to your purchased digital product within fourteen (14) calendar days of purchase, we will automatically issue a 100% full refund directly back to your original payment method.

Please note that financial institutions and credit card providers may require additional time (typically 3 to 7 business days) to post the credit back to your account statement.

---

2. Physical Products Return Window and Eligibility

We offer a 7-day return policy for eligible physical goods. You have 7 calendar days from the date your package was delivered to request a return or exchange.

To qualify for a valid return and refund, the following criteria must be met:

• The item must be unused, unwashed, unworn, and in the same pristine condition in which you received it.
• The item must remain in its original manufacturer packaging with all labels, seals, tags, and accessories intact.
• You must provide a valid proof of purchase (such as your order confirmation number, receipt, or invoice).

---

3. Non-Returnable Items

The following categories of products cannot be returned or refunded under any circumstances:

• Digital Products & Downloads: Downloadable software, digital artwork, templates, ebooks, files, or virtual licenses once delivered, accessed, or downloaded.
• Gift Cards: Prepaid digital or physical gift cards and promotional vouchers.
• Personalized / Made-to-Order Items: Custom-printed or customized products made specifically to customer specifications.
• Perishable Goods: Food items, flowers, cosmetics, or intimate personal care goods.
• Final Sale / Clearance: Items expressly marked as “Final Sale” or “Clearance.”

---

Damaged, Defective, or Incorrect Physical Items

Please inspect your order upon receipt. If an item is received defective, damaged in transit, or if you received the incorrect item, please notify our customer care team within 48 hours of delivery.

To assist us in resolving your claim swiftly, please send an email to info@sitvik.com including:

• Your Order Number and date of delivery.
• Clear photographic or video evidence demonstrating the defect, damage, or incorrect product label.
• A brief explanation of the issue encountered.

Upon verification, we will arrange a complimentary replacement at no extra charge or issue a 100% full refund to your original payment method.

---

Return Shipping Costs

We provide free return shipping. Once your return request is approved, our support team will email you a prepaid return shipping label and drop-off instructions.

---

Inspection and Physical Refund Processing

Once we receive your returned package at our fulfillment center, our quality control team will inspect the item within 2 to 3 business days. We will notify you via email regarding the approval or rejection of your refund request.

If approved, your refund will be processed:
to your original method of payment within 5-7 business days.

---

Please note that financial institutions and credit card providers may require additional time (typically 3 to 7 business days) to post the credit back to your account statement.

---

6. Late or Missing Refunds

If you haven’t received an approved refund after the stated processing window:

• First check your bank account or credit card statement again.
• Contact your credit card company or banking institution; it often takes official processing time before a refund is officially posted.
• If you have done all of this and still have not received your refund, please reach out to us at info@sitvik.com.

---

7. How to Initiate a Return

To start a return or exchange process, please contact our support team:

Rama’s Sitvik
Email: info@sitvik.com
Phone: +91 7989360702
Support Portal: https://sitvik.com/contact/
Physical Address: Karanti Narag , Bachupally, Hyderabad
Hyderabad, TELANGANA, 500090
India